Frequently Asked Questions (FAQs)

❓ Frequently Asked Questions (FAQs) – Kairali Pets

Welcome to the Kairali Pets FAQ section. Here, we address some of the most commonly asked questions about our products, services, and policies.


1. General Questions

Q: What is Kairali Pets?

Kairali Pets is a pet service and sales group based in Kerala, India, offering a wide range of pets, pet food, accessories, cages, and other related products and services.

Q: Where is Kairali Pets located?

We have multiple units:

Q: What types of pets do you sell?

We specialize in ornamental fish (guppies, bettas, platies, angelfish, cichlids), aquarium plants, shrimps, snails, and other pet varieties.

Q: Do you sell pet accessories and food?

Yes, we offer a wide range of pet foods, cages, aquariums, and accessories for different pet needs.


2. Orders & Payments

Q: How can I place an order?

Orders can be placed through WhatsApp after confirming stock availability and pricing.

Q: What payment methods do you accept?

We currently accept payments only through UPI and direct bank transfer.

Q: Can I cancel an order?

Yes, you can cancel within 24 hours of placing the order. Once shipped, cancellations are not allowed.


3. Shipping & Delivery

Q: Where do you ship?

We currently ship only within South India.

Q: What shipping methods do you use?

We primarily ship through courier services like The Professional Courier. Please note that they do not offer home delivery; customers must pick up orders from the nearest courier office.

Q: How long does delivery take?

Delivery timelines vary depending on location, but typically take 3-7 business days.


4. Refunds & Returns

Q: Can I return a product?

Q: How long does it take to receive a refund?

Refunds for eligible cancellations are processed within 5-7 business days.


5. Contact & Support

Q: How can I contact Kairali Pets?

If you have any further questions, feel free to reach out! 🐾