Terms And Conditions
⚖ Terms and Conditions – Kairali Pets
Welcome to Kairali Pets! By using our website, purchasing products, or engaging with our services, you agree to abide by the following terms and conditions. Please read them carefully.
1. General Terms
By accessing this website, you confirm that you are at least 18 years old or have parental consent.
The information provided on this website is for general informational purposes and is subject to change without prior notice.
We reserve the right to modify or update these terms at any time. Continued use of our services constitutes acceptance of any changes.
2. Products & Services
We offer a range of pet-related products, including live animals, pet food, accessories, and more.
Product descriptions, images, and prices are as accurate as possible. However, minor variations may occur.
Availability of products is subject to stock levels, and we reserve the right to limit or discontinue any item.
We strictly do not deal in any illegal pets as per Indian laws.
3. Orders & Payments
We currently accept orders only through WhatsApp.
Customers must verify stock availability and pricing before placing an order.
Payments are accepted only through UPI and direct bank transfer. We do not accept cash on delivery or card payments at this time.
Orders will be processed only after successful payment confirmation.
In case of payment failure, we are not responsible for any transaction-related issues with your bank or payment provider.
4. Shipping & Delivery
We currently ship only within South India.
Orders are typically shipped within 1-3 business days.
Delivery timelines depend on the location and logistics partners.
Shipping charges vary based on product weight and delivery location.
We primarily ship through courier services like The Professional Courier. Please note that home delivery is not available; customers must pick up their products from the nearest courier office.
Kairali Pets is not responsible for delays due to unforeseen circumstances (e.g., natural disasters, courier delays).
5. Cancellation & Refund Policy
Orders can be canceled within 24 hours of placement.
Refunds will be processed within 5-7 business days for eligible cancellations.
Live animals, plants, opened pet food, and used accessories are non-returnable unless defective at the time of delivery.
6. Liability & Disclaimers
Kairali Pets ensures the quality of all products but does not guarantee pet behavior, health, or adaptation post-purchase.
We are not liable for any injuries, losses, or damages caused by pets or products purchased from us.
Customers are responsible for proper care, handling, and maintenance of live animals and pet-related products.
7. Intellectual Property Rights
All website content, including text, images, logos, and product descriptions, is owned by Kairali Pets and protected under intellectual property laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Governing Law & Dispute Resolution
These terms are governed by the laws of India.
In case of any disputes, resolution will take place under the jurisdiction of the courts in Kerala, India.
9. Contact Us
For any queries or concerns regarding these terms, please reach out to us:
📞 Phone: +91 7561067200
📧 Email: kairalipets@gmail.com
🌐 Website: www.kairalipets.com
🐾 Kairali Pets – Your Trusted Pet Care Partner! 🐾